Frequently Asked Questions (FAQs)
Shipping
Do you offer international shipping?
Yes, we offer worldwide shipping.
How long will it take to get my orders?
Orders typically take 1-3 business days for processing before being shipped out. Delivery usually takes 3-5 business days. Shipping times may vary based on your location.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package's delivery status.
Return
What is your return policy?
We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received.
How do I initiate a return?
To initiate a return, please contact our customer support team. They will guide you through the return process and provide you with a return authorization if applicable.
Are there any items that cannot be returned?
Customized or personalized items, as well as gift cards, are typically non-returnable. Please check our return policy for specific details.
What if my order arrives damaged or defective?
If your order arrives damaged or with a defect, please contact our customer support team immediately. We will assist you in resolving the issue, which may include sending a replacement or issuing a refund.
How long does it take to process a refund?
Refunds are typically processed within 5-10 business days after we receive the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
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